Carrier Billing

Terms for Carrier Billing

Hidden Image service can be purchased using Direct Carrier Billing (DCB) through Ooredoo Oman and Omantel, the leading telecommunications providers in Oman. By using these payment methods, users acknowledge and accept the following terms. These terms must be read and accepted in conjunction with our supporting terms and policies available at Terms And Conditions, as well as Ooredoo and Omantel's respective terms and conditions for carrier billing and the regulations set by Oman's Telecommunications Regulatory Authority (TRA).

Subscription Model

• Billing Method: Charges will be deducted from your prepaid card balance or added to your Ooredoo or Omantel monthly billing account. You will not be charged more than the advertised amount. Both carriers may recover outstanding charges or adjust billing frequency as per their standard procedures.
• Service Access: Enter your mobile number to access the service. To cancel your subscription, send “STOP” (English) or “إلغاء” (Arabic) via SMS to the designated numbers or contact our support team.
• Account Security: A password/account designation will be assigned upon registration. Users must keep these credentials confidential and secure.
• Unauthorized Use: Notify us immediately of any unauthorized use. The Company is not liable for any damage resulting from failure to comply with security requirements.

Fees

• Pricing Structure: For Ooredoo customers: OMR 0.315 daily (including 5% VAT). For Omantel customers: OMR 0.300 daily (subject to 5% VAT). Charges are deducted from prepaid balance or added to your monthly bill. No additional charges beyond the advertised rates.
• Automatic Billing: Daily charges apply automatically after subscription confirmation, regardless of service usage. Free trial users will be charged according to the standard rates after the trial period ends. Both services auto-renew daily.

Refund Policy

• 60-Day Right of Withdrawal: As per Oman telecommunications regulations, if you have subscribed for 60 days or less, you have a right of withdrawal without providing a reason and without incurring any penalty.
• How to Request Refund: Notify our customer care team with a clear, unambiguous statement requesting withdrawal. Refund requests are processed according to both our terms and Ooredoo/Omantel carrier billing policies.
• Contact for Refunds: Email us at support@hiddenimage-om.com or contact TRA consumer support at 1000 (toll-free) if unsatisfied with carrier response.
• Required Information: Include complete contact details, service name, subscription date, mobile number, and carrier (Ooredoo or Omantel) in your refund request.
• Processing Time: Acknowledgement will be sent by email within 2 business days. Refunds are processed within 7–10 business days as per TRA regulations.
• Banking Information: Carrier billing users may need to provide banking information to facilitate refund processing through their respective carrier's refund mechanism.

Free Trial Periods and Misuse

Misuse includes, but is not limited to:

• Registering multiple accounts for repeated free trials
• Deactivating/reactivating to extend trials
• Using deceptive means to obtain trials
• Any action against law, morality, or public opinion

Consequences may include blacklisting, suspension, termination, or legal action.

Consumer Rights and TRA Protection

As a consumer in Oman, you are protected by the Telecommunications Regulatory Authority (TRA) regulations:

• Complaint Process: If unsatisfied with carrier or service provider response, you may escalate complaints directly to TRA after allowing 5 working days for resolution.
• TRA Contact: Toll-free 1000, WhatsApp 24222222, or email consumer@tra.gov.om
• Billing Disputes: TRA monitors billing practices and can assist with refund processing when carriers fail to resolve disputes appropriately.
• Service Standards: Both Ooredoo and Omantel must comply with TRA service quality standards and consumer protection regulations.

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