Unsubscribe and Refund

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How to Unsubscribe

If you decide to leave Hidden Image, unsubscribing is a straightforward process that can be completed in just a few easy steps. We value your time and strive to make this transition as smooth as possible for you.

Send SMS

To initiate the cancellation of your subscription, simply follow the SMS cancellation details below.

Omantel: Send “STOP” or “إلغاء” to 92885
Ooredoo: Send “STOP” or “إلغاء” to 90020

Confirmation

After sending the SMS, you will receive a confirmation message indicating that your subscription has been successfully cancelled. This ensures that your request has been processed without any delays.

Unsubscribed

Your subscription to Hidden Image has been successfully cancelled. We hope to welcome you back in the future and appreciate the time you spent with us.

Refund Policy

At Hidden Image, we are committed to ensuring your satisfaction. Our refund policy is designed to provide a risk-free streaming experience, allowing you to request refunds under specified conditions.

  • 60-Day Right of Withdrawal: As per Oman telecommunications regulations, if a fee was charged for this service through Ooredoo or Omantel for a period of 60 days or less from the date of subscription, you have the right of withdrawal without the need to provide a reason and without incurring any penalty.
  • How to Request Refund: To exercise your right of withdrawal, you must notify our customer care team with a clear, unambiguous statement through email or by following your carrier's (Ooredoo/Omantel) specific refund procedures as regulated by TRA.
  • Required Information: Ensure that your refund request includes the following essential details:
    • Complete contact information, including your full name, email address, and mobile number
    • Carrier information (Ooredoo or Omantel) and subscription details, such as the service name and the date of subscription
    • The payment method used for the subscription transaction
  • Processing Timeline: Refunds will be credited according to your carrier's refund mechanism. Once we receive your refund request, we will acknowledge it within 2 business days via email and process your refund within 7–10 business days as per TRA regulations.
  • Carrier Billing Refunds: If you have subscribed via carrier billing through Ooredoo or Omantel, you may be required to provide banking information to facilitate refund processing through your carrier's refund system.
  • TRA Consumer Protection: If you are unsatisfied with the refund process, you can contact TRA consumer support at 1000 (toll-free), WhatsApp 24222222, or email consumer@tra.gov.om for assistance. This refund policy complies with TRA regulations and our terms and conditions, which can be found here: Terms And Conditions